If you don’t have an Adobe ID, click Create an Adobe ID and follow the onscreen instructions.Ģ. Go to and sign in with your Adobe ID and password. The case contains your 24-digit alphanumeric redemption code and a link to redeem your redemption code.ġ. You receive an email with a link back to your customer support case. You receive an email with a 24-digit alphanumeric redemption code and a link to to get your serial number. Once your verification request has been approved: North America: Outside North America, one of the following:Įurope, Middle East, Africa | Germany | France | Spain | Italy | Netherlands | Czech Republic | Poland | Asia/Pacific | Korea | Japan Submit your product code and proof of eligibility to Adobe:įind your redemption code or serial number:Ĭonvert your redemption code to a serial number:įind your 19-digit numeric product code beneath the scratch-off foil on the back of the card.ĭepending on your region, go to one of the following sites to submit your verification request or find out how to do so:
In the following table, choose the option that applies to you to find information about your serial number or redemption code.
If you purchased a stand-alone version of a product (for example, Acrobat XI or Photoshop Elements), you need a serial number to activate your app.
